Program Guide

Forms

• Registration & Waiver Form
• Scholarship Assistance Form
• Refund Request Form (fill & print)
• Program Evaluation Form (fill & print)

Policies

Program Cancellations

The success of a program is dependent upon meeting minimum registration. The decision to cancel a program can be made as early as five business days prior to the start of a program. If a program is cancelled, staff will attempt to contact participants via phone. Unless a refund is immediately requested, fees for cancelled classes will be credited to the household account balance and can be used for any program or membership in the future. Delayed refund requests for cancelled classes can be processed by calling the main office at (815) 758-6663. Avoid program cancellations, please register early!

Refund and Transfer Policy

NOTE: In order to receive any refund, please complete a Refund Request Form.

1. Participants will receive a full refund less a $3 administrative fee if they are dissatisfied with the program after the 1st class meeting. A refund request form must be submitted at least 24 hours before the 2nd class meets to be eligible for the refund. Private lessons are exempt and must be cancelled five (5) days before the start of the class to be eligible for a refund. The athletic program refund policy can be found on the youth and adult athletic pages.
2. Refunds are credited to your household account or mailed in check form upon request. Checks take approximately 2 to 3 weeks to process.
3. After the first week of a program/class no refunds will be granted unless the program/class is cancelled. Refund requests received after the first week of a program will be honored if the request is due to a medical condition and accompanied by a physician's note. Refunds will be pro-rated based on participation and assessed the administrative fee.
4. Unfortunately, we are unable to issue a refund for a gift certificate. Gift certificates may be used toward any Park District facility, program, or trip.
5. A refund request for trips or one-day programs must be received 1 week prior to the day of the program; refunds will be prorated based on the program costs incurred prior to receipt of the request.
6. If you have an outstanding household account balance, any refunds will be applied to that balance.

Late Pick Up Fee: Please make every effort to pick children up from programs on time. Fees will be assessed for children picked up late from a program.

Scholarship Assistance is available to qualifying residents of the DeKalb Park District. Applications for scholarships are available at any of the Park District office locations and should be submitted two weeks prior to the start of the program. Copies of your most recent tax documents or equivalent income documentation, current housing documents, and drivers license or state ID showing residency are required at the time of application. Scholarships do not apply to private lessons, material fees, programs less than $10, or programs which the district designates due to costs.

Scholarship Assistance Form

Scholarship Assistance Form-Spanish